Privacy policy
Last updated: 27 octombrie 2026
This policy explains what personal data we process when you use rivil.app, especially when you submit a demo or partner request, why we process it, and your rights. We follow Regulation (EU) 2016/679 (GDPR) and applicable Romanian law.
1. Data controller
The controller is RIVIL Solutions (“we”). Contact us about data at hello@rivil.app.
2. What we process
From the demo form we receive:
- name, phone number, and email address;
- business type and, optionally, your message;
- products you are interested in (RIVIL ERP, RIVIL CRM, custom solution);
- where the request came from: the page you submitted from, campaign parameters in the link (e.g. utm_source), and the referring page.
- for requested guides (e.g. ERP checklist): email and, optionally, name and business type.
From the partner form we receive:
- name, phone, and email;
- company, partner type (accounting, marketing agency, consultant, or other), and approximate number of clients;
- optional message;
- campaign parameters and referring page.
For visit statistics we use Plausible Analytics, hosted by us. It runs only if you accept it in the cookie banner. It counts visits in aggregate, without its own cookies and without storing your IP or other identifying data.
We do not collect sensitive data and we do not use advertising or tracking cookies on this site (see the Cookie policy).
3. Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Contact you about your request, have a call, and prepare a demo / trial environment | Your consent (Art. 6(1)(a) GDPR) and steps at your request before a possible contract (Art. 6(1)(b)) |
| Contact you about a partner request and agree terms together | Your consent (Art. 6(1)(a) GDPR) and steps at your request before a possible contract (Art. 6(1)(b)) |
| Keep records of requests and conversations to respond correctly and defend in disputes | Our legitimate interest (Art. 6(1)(f)) |
| Legal obligations (e.g. tax, if we enter a contract) | Legal obligation (Art. 6(1)(c)) |
| Send requested guides by email and, if you agreed, follow up about them | Your consent (Art. 6(1)(a) GDPR) |
You may withdraw consent anytime by writing to hello@rivil.app. Withdrawal does not affect processing before withdrawal.
4. Retention
We keep demo, partner, and guide form data while we talk with you and, afterward, at most 24 de luni from the last interaction, then delete or anonymize it. If we enter a contract, data required for the contract is kept as long as law and the contract require.
5. Recipients
Data may be accessed by our team and providers that help us operate (hosting, infrastructure, our CRM for requests, email). They process data only on our instructions and under a processing agreement. We do not sell your data or use it for third-party advertising.
6. Transfers outside the EEA
We aim to process data in the European Economic Area. If a provider transfers data outside the EEA, we do so only with appropriate safeguards (e.g. EU Standard Contractual Clauses).
7. Your rights
You have the right of access, rectification, erasure, restriction, portability, and objection, and not to be subject to solely automated decisions. To exercise them, write to hello@rivil.app; we respond within one month.
You may lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), www.dataprotection.ro.
8. Security
We use reasonable technical and organizational measures: HTTPS, limited access, and separation on systems.
9. Changes
We may update this policy. The current version is always the one on this page with the date above.